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If your proxy stops working, immediately check its expiration date, verify connection credentials, and test it from another device. Most connection drops are caused by simple typos in the port setup, expired subscriptions, or local firewall blocks.
Mobile networks also have natural blind spots, making temporary disconnects during IP rotation completely normal. Below is a strict diagnostic sequence to locate the problem quickly without waiting for support, moving from basic checks to advanced tests.
Verify Credentials and Subscription Status
The most common reason for an offline proxy is an expired subscription or a simple typo in the setup configuration. Always start by logging into your web dashboard or bot to confirm the active status of your port.
- Check if the subscription time has run out completely.
- Ensure the host IP and port match the provided data perfectly.
- Verify the login and password for extra spaces or wrong case.
If you just bought a new port, remember that cryptocurrency payment confirmation takes time on the blockchain. Read our guide on how to buy a mobile proxy in 2 minutes to understand the automated issuing process fully.
Test from a Different Network and Device
Local network restrictions frequently block encrypted proxy connections without any warning to the user. Corporate Wi-Fi networks, public hotspots, or strict ISP rules can easily drop SOCKS5 or HTTP traffic by default.
To isolate the issue rapidly, disconnect from your current Wi-Fi network and switch to cellular data on your phone. Try connecting to the proxy using a basic proxy manager application available on your smartphone.
If the proxy works perfectly on your phone via mobile data, the problem lies within your main internet provider or local router settings. If the connection still fails across both networks, the issue is on the proxy side.
Check Local Firewalls and Antivirus Software
Local security software frequently intercepts encrypted proxy traffic, identifying it as a potential network threat. This is especially true when using third-party antidetect browsers, automation tools, or custom scripts.
- Temporarily disable your third-party antivirus program completely.
- Turn off the default operating system firewall for a brief moment.
- Run the connection test again to see if the traffic passes through.
If the connection restores immediately, you must add the proxy application or specific port to your security software exclusions. Never leave your operating system unprotected for extended periods during your daily work.
Test Specific Targets Versus Neutral Sites
Sometimes the proxy works perfectly, but the specific website refuses the connection. Target platforms update their security algorithms to block suspicious traffic patterns.
| Target Type | Example Site | Diagnostic Meaning |
|---|---|---|
| Neutral site | google.com | Confirms basic internet routing works correctly. |
| IP Checker | whoer.net | Validates IP address and passive OS footprint. |
| Target site | your specific platform | Checks if the platform banned the current IP. |
If Google loads but your target site does not, trigger an IP change via your dashboard link. A fresh IP bypasses the temporary restriction without complex configuration.
Understand Mobile Network Specifics
Mobile 4G/LTE proxies operate on real USB modems with physical SIM cards from operators like Play, Bite, or Vodafone. Unlike datacenter servers, mobile networks experience natural signal fluctuations during operation.
When the IP rotates, the modem reconnects to the cell tower, causing a brief connection drop. This process takes a few seconds and is an inherent feature of cellular architecture, not a hardware malfunction.
If you want to see how this rotation behaves in practice, get a free 2-hour mobile proxy trial. It allows you to test network stability and rotation timers before committing to a paid plan.
How to Contact Support Effectively
If all local diagnostics fail, you need to reach out to the technical support team. Providing complete information in your first message drastically reduces the overall resolution time for your port.
- Send your exact proxy port number and the recent payment date.
- Describe the precise steps you already took to diagnose the issue.
- Attach full screenshots of the connection error or application logs.
You can reach our team via the Telegram bot where you manage your ports. If you decide to change locations later, check our pricing plans for available options in Poland, Latvia, and Ukraine.
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